MHE Training UK terms and conditions
These terms apply to training booked directly with MHE Training UK unless a different arrangement is confirmed in writing before the booking is accepted. They are intended to make the commercial and practical arrangements clear before an on-site ALLMI, forklift or wider MHE course is confirmed.
Booking and payment
Training dates are only treated as confirmed once the course details, site requirements and payment arrangements have been agreed. Payment is required in full before the training date unless MHE Training UK has confirmed a different arrangement in writing.
- Prices are quoted for the agreed course, duration, candidate group and site.
- MHE Training UK does not add VAT to the quoted training price.
- No hidden training extras are added after a booking is agreed unless the customer asks for a change to the original scope.
- Where books, registration or other course materials are required, these will be identified in the quotation or booking confirmation.
Current general pricing information is available on the training prices page.
Course dates and availability
Weekday and weekend training is available subject to the live diary, travel requirements and the suitability of the customer site. Customers should check the live training availability and provide every date that could work, rather than relying on a single preferred date.
A requested date is not guaranteed until the booking has been confirmed. Where travel is required, the training plan may include a hotel near the customer site the night before. Any hotel used for this purpose is arranged and paid for by MHE Training UK.
Cancellations and changes
Please tell MHE Training UK as early as possible if a confirmed booking needs to be changed or cancelled. Changes requested more than seven days before the booked date will be considered against the live diary and existing commitments.
If a customer cancels within seven days of the booked training date, any refund or credit will depend on whether MHE Training UK is able to refill the cancelled date. If the cancelled date cannot be refilled, the booking charge remains payable because the time has been reserved for that customer.
- Changing candidate names does not automatically change the course route or duration.
- Changing the machine, attachments, site or candidate experience may require the training plan to be reviewed.
- Any requested change that increases the number of course days or changes the agreed scope will be confirmed before additional work is carried out.
Customer site and equipment
On-site training depends on the customer providing a suitable workplace, the correct equipment and enough practical space for the course to be delivered safely. The customer should provide accurate information about the machine, attachments, normal work, site access and candidate experience before the training date.
- The equipment must be available for the agreed training period.
- The training area must be suitable for the practical exercises required by the course.
- Any site induction, security, parking or access restrictions should be explained before arrival.
- Representative loads, lifting accessories or attachments should be available where they are required for the agreed course.
- Candidate experience should be described accurately so the correct novice, experienced, refresher or conversion route can be planned.
The training course page provides an overview of the main forklift, ALLMI and MHE courses available.
ALLMI training
Where the booking is for an ALLMI course, the quotation and confirmation will identify the course being delivered and the candidate requirements. Lorry Loader Operator and Slinger / Signaller are separate competences and should be booked according to the duties each candidate actually performs.
More information about the accredited operator route is available on the ALLMI Lorry Loader training page.
Course duration and candidate numbers
Course duration is agreed from the machine category, candidate experience, number of candidates and the practical work that must be completed. A daily rate is a charge for the agreed training day rather than a separate per-person daily charge, unless the written quotation states otherwise.
If the information supplied before booking changes materially, the original duration may no longer be suitable. MHE Training UK will explain any required change before proceeding with additional training.
Assessment, records and certification
Certification and training records are issued according to the course that has been booked and successfully completed. Candidates must complete the required training and assessment for the applicable course. A certificate or card cannot be used to represent competence on a different machine category or role unless that category or role has been included in the training.
Where customer information is required for registration or certification, delays in receiving accurate details may delay the completion of course paperwork.
Travel and punctuality
MHE Training UK provides national mobile training. For longer journeys, the instructor may travel to the area the day before and stay locally at MHE Training UK’s own cost. This is intended to reduce travel uncertainty and support the agreed start time.
Customers should make sure the instructor can access the site at the agreed time and that any induction or security process has been explained in advance. If a site delay prevents the course from starting as planned, the remaining programme may need to be adjusted to preserve the required training and assessment time.
Key booking terms at a glance
| Area | Key term |
|---|---|
| Payment | Payment is required in full before training unless a different arrangement is confirmed in writing. |
| VAT | No VAT is added to the quoted training price. |
| Short-notice cancellation | For cancellations within seven days, any refund or credit depends on whether the cancelled date can be refilled. |
| Travel | Where an overnight hotel is used to support a timely start, MHE Training UK pays that cost. |
| Training day | The agreed daily rate covers the agreed training day and candidate group, subject to the written quotation. |
Before confirming a booking
- Confirm the course or machine category required.
- Provide the training postcode and site-access information.
- Confirm candidate numbers and previous experience.
- Provide details of the equipment and any attachments that will be used.
- Choose suitable dates from the live diary.
- Check the written quotation and payment terms before accepting the booking.
Terms and conditions FAQs
Do I need to pay before the training date?
Yes. Payment is required in full before training unless MHE Training UK has confirmed a different arrangement in writing.
Is VAT added to the quoted price?
No. MHE Training UK does not add VAT to the quoted training price.
What happens if I cancel within seven days?
Any refund or credit depends on whether MHE Training UK is able to refill the cancelled date. If it cannot be refilled, the booking charge remains payable.
Can the course details be changed after booking?
Changes can be considered, but changing the machine, attachments, site, candidate experience or number of training days may require the booking and quotation to be reviewed.
Questions about these terms
If anything in these terms is unclear, ask before confirming the booking so the arrangements can be agreed in writing. For booking or course questions, use the contact page.
